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Shipping & Returns

Returns Policy

  • If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. 
  • All returns must have a valid returns number given by a member of staff from Play Learn Grow. This will speed up the returns process and avoid errors.
  • As described within our terms and conditions you will have a right for 14 days to withdraw from the order and return new, unopend items in the original packaging.
  • You are responsible for ensuring the safe delivery of returned items and any cost incurred for this are the responsibility of the purchaser unless the return is a result of our error or you received a defective item.
  • We'll notify you via e-mail of your refund once we've received and processed the returned item. You should expect to receive your refund within 10 working days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.



  • Shipping to UK Mainland addresses, is free of charge, and delivery normally takes 2-3 business days.
  • We also ship to Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain and Sweden. Shipping charges for these destinations are calculated at checkout and delivery normally takes 3-5 business days.